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The Help Desk Toolkit 2.5
The Help Desk Toolkit 2.5 screenshot
The Help Desk Toolkit, the definitive guide to setting up a help desk
Price: 199 USD (Buy Now) Hits: 858 visitors Publisher: Ovitz Taylor Gates OS Support: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows CE, Palm OS 1.0, Palm OS 2.0, Palm OS 2.1, Palm OS 3.0, Palm OS 3.1, Palm OS 3.2, Palm OS 3.5, Palm OS 4.0, Palm OS 4.1, Palm OS 5, Pocket PC, Symbian, OS/2, OS/2 Warp, OS/2 Warp 4, MAC License: Shareware Date added: 09 Nov 2012 Last Update: 20 Jun 2006

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The Help Desk Toolkit Publisher's description

The Help Desk Toolkit, the definitive guide to setting up a help desk

The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
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Version History
Version 2.5 added on: 09 Nov 2012


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Related Tags
    help desk software          help desk          dms help desk          it help desk software          help+desk+software          free help desk software          computer help desk          help desk application      

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