Download Polar Help Desk 4.1

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Polar Help Desk 4.1
Polar Help Desk 4.1 screenshot
Web based help desk that tracks incidents, integrates with e-mail and more.
Price: 200 USD (Buy Now) Hits: 597 visitors Publisher: Polar OS Support: Win2000, Win2003, WinXP License: Commercial Date added: 29 Oct 2012 Last Update: 30 Mar 2006 Downloads: 26

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Screenshots of Polar Help Desk

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Polar Help Desk Publisher's description

Web based help desk that tracks incidents, integrates with e-mail and more.

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.

Key advantages
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing and pricing models

Your benefit
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems
- Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Aligns incident management with your business requirements
- Communication with your customers becomes measurable
- Solve the spam problem by transferring your communication from email to help desk
- Fulfill customer service requests through Service Level Agreement processes
- Achieve consistent service levels
- Improve customer satisfaction - the customer is being informed about each change of the incident status
- Balance required service levels against the service cost
- Increase support staff awareness of both customer expectations and IT service management objectives
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Version History
Version 4.1 added on: 28 Oct 2012

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Related Tags
    web based help desk          help desk          helpdesk          technical support          help desk software          helpdesk software          trouble ticket          customer support software          computer technical support          helpdesk system          online technical support      

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