Download DataTrack System 3.5 3.5.9908.1

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DataTrack System 3.5 3.5.9908.1
DataTrack System 3.5 3.5.9908.1 screenshot
Affordable, web enabled service management help desk solution.
Price: 349.99 USD (Buy Now) Hits: 811 visitors Publisher: Magnoware Systems OS Support: Win2000, Win7 x32, Win7 x64, Win98, WinOther, WinServer, WinVista, WinXP License: Commercial Date added: 16 Oct 2012 Last Update: 11 Jun 2012 Downloads: 19

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Screenshots of DataTrack System 3.5

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DataTrack System 3.5 Publisher's description

Affordable, web enabled service management help desk solution.

One of the best ways to empower your business is through great help desk software. Introducing the DataTrack System, a powerful, web-enabled service and support management system designed for help desks, call centers, software development teams and IT departments. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.

A seamless, ever-present software layer, the DataTrack System simplifies support management, communication and collaboration by automating most of your existing workflow. With intuitive, easy-to-use tools like rules-based automation and escalation, integrated web client, correspondence tracking, email-to-ticket conversion and knowledge base, the DataTrack System builds powerful connections with employees, customers, vendors, and other business partners.

-- Track, categorize and prioritize work requests with ease.
-- Improve responsiveness and keep-up-to-date with automated email notifications.
-- Improve workflow and ensure timeliness with automation and escalation.
-- Automatic email-to-ticket conversion and correspondence tracking.
-- Organize work requests into hierarchical folders.
-- Improve troubleshooting with detailed information about requester’s hardware and software via remote PC auditing.
-- Quick access via recently-submitted and overdue items via dashboard.
-- Generate detailed statistics and reports.
-- Find the information you’re looking for with comprehensive search functionality.
-- Customize your software with user-defined fields.
-- Automatically route requests, send emails, modify requests via automation.

Track and support your IT assets
-- Integrated, fully-customizable asset management.
-- Ensure license compliance with integrated software license tracking.
-- Effortless hardware and software auditing
-- Track hardware and software changes through detailed audit trail and history.
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Version History
Version 3.5.9908.1 added on: 15 Oct 2012


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Related Tags
    support management          help desk software          call center          IT help desk          work order management          customer support          issue tracking          trouble ticket          defect tracking          helpdesk          help desk          service desk          customer service solution          request tracking          task tracking      

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