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Try Microsoft's Outlook as Helpdesk-solution for customer mails at Administration. One receives a specified structure with the typical subjects which turn up in customer mails Administration, accompanied by suggestions for boilerplates which can be put into these segments. All text templates already have bilingual subjects and also were marked with small images for convenient browsing. This folder structure is automatically used in Microsoft's Outlook by the software Reply-Butler, so that the boilerplates so that the boilerplates can get accesed rapidly. The Secretary boilerplates support a multiuser system so that via a local network all the helpdesk staff can use the identical text phrases and have the same database. Give it a try!
Keywords: Microsoft Outlook, Helpdesk, Text modules, Secretary textmodules, e-mail support, customer support, Helpdesk software
Recent Changes: Not Established
Install Support: Install and Uninstall
Supported Languages: English, German
Additional Requirements: Not Established
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