Web Help Desk Software for Windows 9.1.24 - Detailed Description Page

Program ID:

29744

Author:

Web Help Desk Software     All programs by this author

Downloads:

72

License:

Shareware [?]

Cost:

$0.00 US

Operating Systems:

Size:

80896K

Release Status:

update

Last Updated:

2009-04-16

Our Rating:

Users Rating:

    (total votes: 0)

Feedback:

Report broken download     Report spyware [?]

The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Key Help Desk Software Features:

- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options

Help Desk Software Integration:

- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Windows Remote Desktop Connection
- Apple Remote Desktop
- LANrev Client Manager
- JAMF Casper Suite
- OS X "Screen Sharing" App
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3

The Web Help Desk Software: All of the features, none of the hassles.

Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.

Keywords: help desk software, helpdesk software, help desk, helpdesk, web help desk, webhelpdesk, software, windows

Recent Changes: Minor feature enhancements and bug fixes.

Install Support: Install and Uninstall

Supported Languages: English

Additional Requirements: Windows 2000 Server or later :: Java 5, Standard Edition

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